Sense won't charge

[JimJ502]

My Fitbit Sense won’t charge.  I’ve tried multiple outlets, multiple charging blocks, and multiple USB connections and even bought a new Sense charging cable.  Nothing helps.  I’ve restarted it and that doesn’t help either.  I’ve seen other people with the same issue but no answers. 

I’ve had Fitbits since 2014, including the charge, charge 2, 3 and 4.  I accept that they are not well built and don’t last for much more than a year, but at $100 I guess I just accepted it.  But the Sense cost $300 and should be expected to last more than 45 days.  Any help will be appreciated.  Thanks.

Update: I've also made sure the four point receivers on the watch are clean, the charger points are clean and the charger is properly seated. 

[MarreFitbit]

Hi there, @JimJ502. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Mike1533]

I’ve only had mine two months and I’m experiencing the same issue with not charging , very disappointed in this product .

[MarreFitbit · Accepted solution]

Hi there, @Mike1533. Welcome to the Community Forums. I'm sorry to hear that you're going through the same issue with your Sense. I understand how you must be feeling. 

If you haven't done so yet, please follow the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?