help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2022 16:01 - last edited on ‎11-14-2022 16:28 by Fitbit Moderator

‎11-12-2022 16:01 - last edited on ‎11-14-2022 16:28 by Fitbit Moderator

I have cleaned the back of the watch and the charging port, but, nothing happens when plugged in for charging!

 

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎11-13-2022 07:33

‎11-13-2022 07:33

Hi, @MZava, welcome to the community, you may be interested in this article Why isn't my Fitbit device's battery charging?  In addition, check that the 4 little pins in the charge cable puck are slightly proud and free (they are spring-loaded). There are many posts on this issue, you may wish to explore them in detail using the search bar.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes