Sense won't charge

[Basher137]

A few days ago I noticed my Sense 1 was below 50% battery which doesn't happen all that often since I charge it almost every day while I take a shower. The next day I charged it as normal but didn't pay attention if it charged or not. A few hours later it was dead. I charged it all night and went to put it on and still would not turn on. When I attach it to the charger it just displays a red 0%. I have searched Google, read all the articles and watched videos. I have confirmed the outlet, charger and cord work. My wife also has a sense and we just share the one charger and it charges hers just fine. I tried the other charger just in case. No go. I cleaned, tried hard resetting it and all the other tricks and nada. Is this thing just dead? I was thinking of getting a new Fitbit in a year or so but if this thing is just dead I think I will look at other options. Not wasting my money on another one. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Basher137  - if you have cleaned your watch properly and the charge cable works fine with your wife's Sense it may be your watch has internal damage due to water getting in. 

If there was a sudden fall in battery or it got/gets hot while charging stop immediately and that confirms the internal damage.

You could try the second charge cable or get one just in case there is a mismatch and the watch is not faulty.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[willjoe]

If your battery stopped charging, try the solutions below. The pins on the device or charging cable are dirty. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device

Regards,

Will

[landisc]

Did you find a solution? Im having the same problem currently. I talked with support who asked for pictures of my watch and charger. I emailed them and now nothing. I have used fitbit for years but the quality seems to be going downhill. Customer service is a rehersed complement and then repeating the issue, and then nothing. Its a shame to switch to another form of tracking as I love the fitbit app, however if a watch that costs a couple hundrend dollars doent last a year or more, its not good customer service. 

[MarioDings]

I'v had this problem twice. In my case one pin did't come out of the charger. Check if the pins of the charger are all out. If not, claim for another one.

[Basher137]

No, I did not get a solution. Working with Fitbit customer service is pointless. I already did all those fun things like cleaning the pins, cleaning the contacts trying a different charger cord, etc.  Rinse, cycle and repeat. Still doesn't work. I gave up. After a good 10 years of being a fitbit user this lack of support has made me go to a different brand. Good luck fixing yours.  

[MarioDings]

 @Basher137  Sorry to hear that. I have a 2 year warranty and the store had to solve the problem for me twice. So my problem was fixed. See you maybe on stridekick? 

[GillyLee]

I click my profile photo on the App but no option for Help & Support comes   up!! 

[Guy_]

Hi @GillyLee  - try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

This may fix your app problem.

If your watch is not charging try the instructions How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for the details provided, and every troubleshooting you've tried prior to posting. I'm sorry you've had this experience. Our team constantly works on our devices based on the feedback we receive from our members, and we appreciate your comments on this situation.

@landisc and @GillyLee Because you have a case created with our Support team, my best advice is to keep the communication with them. They have access to your details and I'm sure they'll continue helping you with this matter.

@MarioDings and @Guy_ Thanks for the help!