05-20-2024
11:25
- last edited on
05-21-2024
10:17
by
MarreFitbit
05-20-2024
11:25
- last edited on
05-21-2024
10:17
by
MarreFitbit
Sense was working fine and as I typically do wen the battery gets low I went to charge it and when checked it was "blazing hot". Based on other post I am guessing the battery is "fried". This seems like a quality issue or at least a known issue by the company. Will the company stand by the Sense watch and replace it? What are my options?
Moderator Edit: Clarified subject
05-20-2024 13:58
05-20-2024 13:58
Hello @GuarantyPat and welcome to the Community. It sounds like you experienced a battery charging fault. Please don't try to charge it again. Your options will depend on whether your Fitbit is under warranty or not. You need to contact Support for more help, but wait until the pink banner goes away.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.