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Sense won't connect to Alexa voice assistant

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‎09-10-2022 17:17 - last edited on ‎09-11-2022 11:55 by Fitbit Moderator

‎09-10-2022 17:17 - last edited on ‎09-11-2022 11:55 by Fitbit Moderator

Fibit will not connect to Alexa voice no matter what I try

 

Moderator Edit: Clarified subject and updated label

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‎09-11-2022 01:10

‎09-11-2022 01:10

Try going through Fitbit's troubleshooting steps at https://help.fitbit.com/articles/en_US/Help_article/2009.htm?Highlight=alexa and, if that doesn't help, then contact customer support via contact.fitbit.com 

 

 

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‎09-12-2022 23:08

‎09-12-2022 23:08

Sign out from the Amazon app (or Alexa app) on your phone, and then try adding Alexa to your Fitbit. Reboot your WiFi router or modem. Try using a different Amazon account to test if the problem is your account. Reinstall the Fitbit app on your paired phone, then set up Alexa again.

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‎09-13-2022 22:57 - edited ‎09-13-2022 22:59

‎09-13-2022 22:57 - edited ‎09-13-2022 22:59

Add the Fitbit skill to ask Alexa to open the Exercise app or start a workout for you. In the Amazon Alexa app on your phone, find the Fitbit skill. Tap Enable. Log in using your Fitbit account credentials and give permission for Alexa to access your profile and data.

 

Regards,

Will

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