05-13-2021
17:48
- last edited on
06-25-2021
15:19
by
LizzyFitbit
05-13-2021
17:48
- last edited on
06-25-2021
15:19
by
LizzyFitbit
Recently I'm experiencing a problem where the Voice Assistant (Alexa) on my Sense keeps deactivating. Several times a week now I go to use Alexa and I am prompted that I need to setup the Voice Assistant on my device. Why is this happening and how can I resolve it?
Note: This is different from the issue where the Sense reports connection lost and to sync device.
Moderator Edit: Clarified subject and updated label
Answered! Go to the Best Answer.
06-26-2021 09:21
06-26-2021 09:21
So to recap, my problem is not getting Alexa to work, but keeping it working from the sense. Whenever I actually want to use it it says I have to complete the setup on the phone, so totally pointless. I suspect it is when the phone and watch are out of range of each other, it obviously then loses contact, but it should reestablish that automatically when in range again and it doesn't seem to. The obvious way it should work is that if it cannot see your phone it says so, and as soon as you are within range again then it should automatically start working again. It doesn't seem to do that. This is pretty much a no brainer bit of functionality and I cannot believe this was not tested. Unfortunately it means the alexa functionality is really not fit for purpose as it stands.
06-20-2022 08:48
06-20-2022 08:48
I've uninstalled and re-installed everything (alexa, amazon, fitbit, etc.) Accepted ALL permissions. Did it again. Did it again. Toggled my bluetooth a few times. Checked everything. Still not working. Versions are most updated on everything. Phone software is new and updated. Android software all good. NOT WORKING. Google assistant will work, Alexa does not.
06-21-2022 07:32
06-21-2022 07:32
@Jayrrock I had the same issue for around 1-2 weeks. I just tried to connect to my Amazon account and succeeded.
Without any re-installation or similar.
06-21-2022 07:46
06-21-2022 07:46