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Sense won't connect with phone's Bluetooth

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‎03-09-2023 14:17 - last edited on ‎03-17-2023 14:02 by Fitbit Moderator

‎03-09-2023 14:17 - last edited on ‎03-17-2023 14:02 by Fitbit Moderator

My Sense doesn't work.  I have tried everything.  It just will not pair with my phone as of 8:30 am est on 3/9.  I turned the phone off and it will not come back on.  I use my watch and need something more reliable.  This is a replacement that not working because of the fact you said that the other would cause a fire. It's ironic that it's about a year after the replacement.  The mechanics of this watch shouldn't stop after a year.

 

Moderator Edit: Clarified subject

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‎03-10-2023 04:04

‎03-10-2023 04:04

Hi @Gloriadl - sometimes you can get the Bluetooth working again by removing the Bluetooth entries for any old watches and the current one.

 

Then logout of the Fitbit App, swipe of the active windo, and in Android clear the storage cache and force stop it and then restart the phone and watch.

 

Turn off all other Bluetooth phones and devices then login again and wait for the pair and sync prompts.

 

If you don't get them, click profile photo and then "+ Set up a Device" and replace.

Author | ch, passion for improvement.

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