Sense won't hold a charge

[Randaroo]

Sense won't hold a charge. Started yesterday so I charged overnight  until 100% didn't make it halfway through the day today and is already dead. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Randaroo - the first thing to do is to restart the watch and charge it.

The high drain can be a sign of internal damage, possibly due to moisture or if it is slow to react, a communication problem.

Try turning off the phone Bluetooth before restarting the watch and see if the battery lasts longer with it off.

[jjorgey1]

I spend 1/2 the time charging.  Been charging 12 hours and is still 0. I miss out on so many steps because it's on the charger

[Scotthyde]

My sense wont charge either 

being told by Chat it's a software issue ??? and wait for a month?!!!

[Guy_]

Hi @jjorgey1 , @Scotthyde - watches require good cleaning and sometimes the cable becomes faulty, in case it's worth checking How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Claire51Sup]

Mine is the same. Its taking hours to charge. Even when it's reaching 100% , it's lost it all within three hours

[Randaroo]

I have tried that and restarting.

[Randaroo]

I clean mine on a regular basis to prevent these things from happening.

[Randaroo]

Lol thats a good fix just wait a month.....

[Guy_]

Hi @Claire51Sup , @Randaroo - if you are sure it's fully charged and the watch is not lasting a day [without using the GPS] there is probably something seriously wrong.

A factory reset may possibly help, but it may be something more fundamental, such as moisture inside.

Also there may be a Bluetooth issue, try turning the phone Bluetooth off for a while and note if there is an improvement.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

It probably isn't feature overuse but here are things you can turn off How to resolve the Major issues causing short battery life. 

[bigeasydreamer]

My FB Sense, still under warranty, stopped holding a charge on Monday; it is now Friday. Charge lasts 4 hours max, whether or not active. Received and sent in replacement form yesterday after 2 days wrangling with FB. Today received email from "Aleja cordoba and the Fitbit Team" stating there is an "issue" with the replacement form I sent and it has been referred to the proper department; they will be in touch with me. Called FB and they said I MUST WAIT for “the proper department” to contact me. FB will not provide a phone no. for Aleja cordoba and the Fitbit Team or the proper department. Sent replies to email they sent and have heard nothing. Meanwhile, I am missing many steps, calories burned, Z-min, etc. and must recharge the battery every few hours. No way I can log sleep, because battery goes down to zero before I wake. I have been a FB consumer since May, 2015, and have purchased numerous trackers since then, not knowing that FB does not want to stand behind its product, or makes the process so lengthy and difficult that you must go out and buy another brand of tracker.