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Sense won't interact with my phone unless app is open

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‎01-14-2023 09:11

‎01-14-2023 09:11

So, the watch says it can't connect to my phone via Bluetooth, but if I open the application it immediately connects. Even with the application running in the background.

 

Which makes things like "Find my phone" or Spotify controls basically useless as I can only use these things if I have my phone in my hands. I've factory reset the watch a number of times and updated. Granted all permissions. Nothing fixed this so far.

 

Customer support said that a reset would "definitely fix it", nope. They also said that they can see the watch is working in order. 

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‎01-22-2023 05:26

‎01-22-2023 05:26

What troubleshooting have you done on the phone itself?  Have you restarted the phone and re-installed the app?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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