Sense won't lock when removed from wrist

[Lakeeffect]

Since the last update Sense does not lock when removed.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @Lakeeffect.

Thanks for letting us know about your Sense and just to confirm, do you mean that you're not required to enter the PIN each time you put your watch on your wrist? Have you checked if the Enabled setting is still selected?

If you haven't done so, please give a try to the following steps:

1. Forget your Sense from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Tap your profile picture > Sense > Device Lock and check the settings one more time to see how it goes.

Hope this helps.

[Lakeeffect]

Enabled setting is enabled


Sent from the all new AOL app for iOS

[LizzyFitbit]

@Lakeeffect It's good to see you again.

Thanks for confirming that the Device Lock setting is enabled. In this case, I'd suggest the troubleshooting steps described in my previous post to see how your Sense respond. If the issue persists, don't hesitate to let me know so I can continue helping you with this matter.