Sense won’t find my iPhone

[Dj9281]

My sense won’t find my iPhone unless the app has just been opened and synced. Once the app closes or the phone is off for a while it never finds it. I’ve troubleshooted everything possible with support and they said to send it in for replacement. But before I get a refurbished sense with other problems that still won’t find my phone I wanted to try one last time to get this resolved. Seems that if it finds the phone when the app is freshly running then the problem is how it’s communicating with the phone. Anyone else have this issue? Thanks 

[LizzyFitbit]

Hi there, @Dj9281.

Thanks for taking the time to share these details, as well as contacting our Support team prior to posting. I understand your point of view and aside of the troubleshooting steps described in our help article, my best advice is to follow their instructions. They've specialized tools and I'm sure they'll be happy to continue helping you with this matter.

We value every feedback shared in the forums as it helps us to improve our devices, services and overall Fitbit experience. Your feedback is truly appreciated and rest assured it won't be taken for granted.

See you around.

[Dj9281]

They’ve been unable to resolve it unfortunately. 😞

[LizzyFitbit]

@Dj9281 It's good to see you again.

Thanks for keeping me posted, and I'm sorry the issue persists with your Sense. Because you have a case created, I went ahead to check your details and it seems your case is under review. I've forwarded your posts to our Support team so they can have your comments on hand. They'll get back to you soon, please keep an open communication with them.