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Sense won't pair with my phone

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‎05-27-2023 07:42 - last edited on ‎05-27-2023 10:14 by Fitbit Moderator

‎05-27-2023 07:42 - last edited on ‎05-27-2023 10:14 by Fitbit Moderator

I stopped receiving notifications on my sense and it continues to ask me to pair with my phone. 

 

Moderator Edit: Clarified subject

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‎05-28-2023 20:52 - edited ‎05-28-2023 21:03

‎05-28-2023 20:52 - edited ‎05-28-2023 21:03

Hi @KrisMuscott - as you have syncing problems again I'm wondering if you have multiple devices with the Fitbit App installed?

Remove the watch Bluetooth entries from all devices that have the Fitbit App installed and turn off Bluetooth.

Logout of the Fitbit App on your phone and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone and turn on Bluetooth.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for the watch to start.

Login again and wait for any pair, link or Fixit prompts and sync.

If you can't get synced, Click profile photo and "+ Set up a Device" and replace.

Author | ch, passion for improvement.

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2 REPLIES 2

‎05-28-2023 20:52 - edited ‎05-28-2023 21:03

‎05-28-2023 20:52 - edited ‎05-28-2023 21:03

Hi @KrisMuscott - as you have syncing problems again I'm wondering if you have multiple devices with the Fitbit App installed?

Remove the watch Bluetooth entries from all devices that have the Fitbit App installed and turn off Bluetooth.

Logout of the Fitbit App on your phone and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone and turn on Bluetooth.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for the watch to start.

Login again and wait for any pair, link or Fixit prompts and sync.

If you can't get synced, Click profile photo and "+ Set up a Device" and replace.

Author | ch, passion for improvement.

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0 Votes

‎05-31-2023 05:35

In response to Guy_

‎05-31-2023 05:35

Thank you. This has resolved my issue. 

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