Sense won't pair

[Dmaubuch]

I have tried the whole 'turn Bluetooth off, turn phone off, start phone again in 1-2 minutes, turn Sense off, turn it back on' thing more times than I can count now. It will find the Sense, give a 4 digit code, I enter it and then it just won't connect.

So, I'm out of ideas at this point.

[Guy_]

HI @Dmaubuch - have you tried to logout of the app [swipe off and on Android clear the storage cache and force stop it] then restart the phone to make sure it is working correctly and ensure location is set on, and try "+ Set up a Device" again.

You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, if that doesn't work.

[Dmaubuch]

Yep. Tried all of that as well.

[Dmaubuch]

Even tried uninstalling the app and reinstalling...nope. It sometimes goes as far as giving me a code...but after that - zip zero nada.

[Guy_]

@Dmaubuch  -  strange as it seems this may help verify the watch is able to do Bluetooth properly by using a location finder. Its not foolproof though due to the different version of Bluetooth.

What should I do if I lose my Fitbit device?

Try customer support.

[Rich_Laue]

@Dmaubuch it may be time to contact support. 

[Dmaubuch]

I finally fixed it with a factory reset. Hated losing all of my data, but nothing else was working.

It is now back up and running.

Thanks to both you and Guy for your tips and for trying to help! I appreciate it!