Sense won't receive WhatsApp text notifications

[Helpwatsapp]

I have an iPhone 12 and can’t get WhatsApp notifications on my sense. I have tried customer support and they said to turn off for text messages as you can’t run both at same time. I have done that and still don’t get WhatsApp message notifications please help!!!

Moderator Edit: Clarified subject and updated label

[Gr4ndp4]

Hi, @Helpwatsapp , welcome to the community. May I draw your attention to this article How do I get notifications from my phone on my Fitbit device? From the "Today" screen on your phone app touch your icon in the top left corner>Sense tile>Notifications. Make sure the slider in the top right corner is on>text messages>select "WhatsApp". Return to the Today screen & sync. If WhatsApp is not on the list check you have correctly installed the WhatsApp app on your phone and it is active.

I hope this is helpful.

Cheers

[Helpwatsapp]

Hi it’s not worked, WhatsApp is installed as I use it all the time and the sense receives WhatsApp calls but not texts 😔

[LizzyFitbit]

Hi @Helpwatsapp. Welcome on board. @Gr4ndp4 Thanks for your great help!

@Helpwatsapp Thanks for taking the time to contact our Support team, and the steps tried on your own. Because you're getting WhatsApp calls but not text notifications, I'd recommend checking these other settings:

1. On your phone's settings, tap Notifications.
2. Scroll down and tap WhatsApp.
3. Make sure:
   Notification Center is selected under Alerts.
   Show Previews is set to either Always or When Unlocked.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a WhatsApp notification to test your Sense.

[Helpwatsapp]

Tried this also to no luck still no WhatsApp text notifications 😔

[Gr4ndp4]

Hi, @Helpwatsapp, may I suggest you check you do not have "Do not disturb" on, it disables notifications among other things. Also, ensure you are not in a "Sleep" period on your device which does the same thing(check the quiet mode settings on your "Sense")

Let us know how you get on.

Cheers

[LizzyFitbit]

Hi there, @Helpwatsapp. @Gr4ndp4 Thanks for your great help!

@Helpwatsapp Thanks for taking the time in troubleshooting your watch with the steps described above. Just to confirm, may I know if you've tried the steps suggested by @Gr4ndp4? If so, are the WhatsApp text notifications working on your Sense? If by any chance the issue persists, let me recommend getting in touch with our Support team so they can investigate what may be occurring and provide you with further assistance. Please click here to get connected with them via chat or phone.

See you around.

[Moolarj]

I followed multiple steps and advice online to get my notifications back. 
The advice above is the only thing that worked once you’ve followed all the obvious notification setting advice. It’s as if it’s an extra step that’s missing from the manual. 
thank you 🙏🏽 

[LizzyFitbit]

Hi there, @Moolarj.

Thanks for your efforts, as well as trying the steps suggested in this thread. I'm glad you sorted this out and I hope you can keep crushing your goals with your Sense. By the way, let me invite you to visit our Health & Wellness board where you can make new friends and start your own topics.