Sense won't receive iPhone 7+ notifications

[Bullwhipit]

I cant receive any call and text notifications at all. I have read all the forums and tried everything except a hard reset. It will not pair to me sense controls at all. It seems like this all stopped several months ago when the firmware was updated on my Fitbit watch SENSE.

iPhone 7+ IOS 15.1 will not receive any notifications

Moderator Edit: Clarified subject, updated label and merged replies

[LizzyFitbit]

@Bullwhipit Welcome to the Community.

Thanks for the detailed information, and every step tried on your own. Before anything else, let me share that the Sense controls will connect as soon as you take a phone call with your watch, so it's expected to see it disconnected for the rest of the time. However, since the rest of the notifications aren't working correctly, I'd recommend the following steps to reconnect your watch to your phone:

1. Forget your Sense and Sense Controls from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.

Once this is completed, please set up the notifications and on-wrist phone calls one more time to test your watch. Additionally, on your phone's settings tap Notifications and make sure the Show Previews is set to Always or When Unlocked for the apps you wish to receive notifications from.

Hope this helps.

[Leannem23]

Hi Lizzy,

I have done all of these steps multiple times and I still can only receive phone calls and not any messages. Who do I turn to now? I asked on the forum and a lovely member offered similar suggestions to these to no avail. All updates are complete on phone, app and sense.

[Clove6060]

@Leannem23 

What Fitbit app are you running?

The most current iOS app is 15.2

The current Fitbit app is 3.52.1 (1084)

Uou can get both these from Apple apps.

I had the 6S plus and had no problems receiving calls, notifications, texts, emails etc.

[Leannem23]

I am definitely up to date on these apps @Clove6060. 🤷🏻‍:female_sign:

[LizzyFitbit]

Hi there, @Leannem23 and @Clove6060.

@Leannem23 Thanks for taking the time to troubleshoot your Sense and make sure everything is updated. I'm sorry your watch is still not receiving your notifications correctly and because the possible steps have been tried, I'd recommend getting in touch with our Support team. That way they can investigate what may be occurring and provide you with further assistance to bring you back on track. They're available via chat and phone, please click here to get connected with them.

See you around.