Sense won't receive notifications after changing my phone

[Tinahk1004]

no notifications after changing my phone to iphone 13. fitbit app can’t even find my device after resetting. please fix the problem asap

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tinahk1004. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

It seems that your watch cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Sense from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense again.
• If there is no connection, restart your Sense once again.

[Tinahk1004]

Thank you and the problem is fixed now.

[MarreFitbit]

@Tinahk1004 Awesome! 🙂 I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.