Sense won't receive notifications from iPhone 13

[JenSchuck]

I cannot get my text messages from my IOS device (apple iphone 13) onto my fitbit sense. I have done everything recommended by fitbit with no luck.

Moderator Edit: Clarified subject and updated label

[Clove6060]

Can you tell me what you have done exactly when you say (everything recommended by Fitbit?) what happens when someone sends you a text?

****Have you checked to make sure you do not have  “Do Not Disturb Enabled” on your sense? If so disable.

These are my setting for the 12:

Fitbit Sense App Notifications:

 In Apple Settings Notifications For Fitbit:

 

 

Make sure these are your settings then restart phone and sense and have someone text you.

[JenSchuck]

It never shows up on my Sense. There is nothing there.

I went through steps on FitBit how to set up notifications and I did everything correctly.

[Clove6060]

Blue tooth turned on?

no other blue tooth devices on in vicinity to cause interference?

Not sure what could be the problem then.

Hopefully someone else has solution. 

https://help.fitbit.com/articles/en_US/Help_article/1979.htm#Troubles

[MLB1972]

I have called Fitbit and went thru everything they asked. Short of doing a factory reset on my Sense.  My daughter's Versa is not even detected on her new phone. Is this a ploy by Apple to make me purchase an Apple watch. 

[Clove6060]

Do you still have the old phones? Wipe em of the app and Fitbit settings. May be conflict. 

[AlexBacker]

Maybe you have a problem with your iCloud. The fact is that I have the same problem, but my iCloud was unlocked and therefore, some features were either not available or did not work correctly. I think you need to check out Locked to owner, I think they can help you, or explain what the problem is. Maybe you have an iPhone that’s unlocked, and that’s why you’re having trouble getting noticed.