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Sense won't receive notifications

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‎08-01-2021 17:08 - last edited on ‎08-02-2021 13:45 by Fitbit Moderator

‎08-01-2021 17:08 - last edited on ‎08-02-2021 13:45 by Fitbit Moderator

Is anyone else not getting notifications on their watch as of today?

 

Moderator Edit: Clarified subject and updated label

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4 REPLIES 4

‎08-02-2021 02:51

‎08-02-2021 02:51

My notifications are working fine. But I don't have received the latest Firmware update 5.2.1 yet.

Have you tried to turning your phone and Sense off and on again?

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎08-02-2021 06:49

In response to sancho90

‎08-02-2021 06:49

No I tryed turning ng off my phone but not my sense watch

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‎08-02-2021 07:03

In response to Nancy.Sense60

‎08-02-2021 07:03

@Nancy.Sense60 Just have a try and restart your Sense as well.

If this doesn't help you should check your device settings - for Android the app background settings etc.

Wenn dir mein Beitrag geholfen hat, freue ich mich über ein Kudos (Daumen hoch Symbol)!
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‎08-02-2021 15:04 - last edited on ‎02-13-2024 08:52 by Fitbit Moderator

In response to sancho90

‎08-02-2021 15:04 - last edited on ‎02-13-2024 08:52 by Fitbit Moderator

@Shanionie and @sancho90 It's good to see you around the forums. Welcome to the Community, @Nancy.Sense60.

@Shanionie and @Nancy.Sense60 Thanks for bringing this to our attention and for the steps tried on your own. Just to confirm, did you make sure to have turned off the DND or Sleep Mode? When these settings are turned on, notifications, goal celebrations, and reminders to move are muted. To do this, swipe right from the clock face on your watch to access the quick settings and turn them off.

Additionally, please give a try to troubleshooting steps described in this help article and let me know how it goes.

@sancho90 Thanks for your great suggestions. Your post is very helpful!

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