Sense won't receive text or emails notifications

[lummy1945]

My fitbit sense unable to notify sms texts and e-mail. Have followed all recommendations but to no avail.

Can anybody be of assistance

thanks lummy1945

Moderator Edit: Clarified subject and updated label

[SunsetRunner]

Hello @lummy1945 

I’m not aware if your using an Android or an IOS so I’ll just cover for both. First things make sure your Do Not Disturb and/or Sleep Mode isn’t on. Check your Sense to see if you may have accidentally turned them on.. When you use either of those modes you don’t receive notifications. Swipe down from the top of the screen and tap the quick settings icon (Ionic and older Versas) or swipe left from the clock face (Versa 3 and Sense.) Check that both sleep (crescent moon icon) and DND (minus symbol) are off.

There’s an additional mode called Focus mode that silences notifications and calls during workouts with the Exercise app. To check if you enabled this, go to Settings > Quiet modes > Focus mode and toggle it off.

Lets double check your settings to make sure you have it set up correctly: 

If your an Android user: 

• Ensure the Fitbit app runs in the background by going to Apps & Notifications > Fitbit app and turning off Background restrictions or Background limits.
• Check that the Fitbit app is installed on your phone’s internal storage and not on an external SD card or other storage. The Fitbit app does not consistently work when installed on an SD card.
• Turn off battery optimization and limitations.
  1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
  2. Change the view to All apps.
  3. Search for the Fitbit app and choose Don’t optimize (or not optimized.). Also check: Settings > Apps & notifications > Notifications > Notifications on lock screen and set to Show conversations.

If you are an iOS user: 

• Go to Settings > Notifications > Messages and turn on Allow Notifications.
• Then, checkmark Notification Center, Lock Screen, and Banners. 
• Change the Shows Previews setting to Always or When Unlocked.
• Use Banner Style > Persistent (default is temporary.)
• Repeat for the Fitbit app, the Phone app, Calendar app, and any other app that you want to see notifications for on your Fitbit.
• Finally, confirm that Share System Notifications are on via your phone’s Bluetooth settings > Your Fitbit > System Notifications.

😃 I hope this provides you with the best answer to help sort out your notifications issue. Please let me know

[lummy1945]

Hi
Thanks for your info.
I have always had phone notification, but nothing else.
Interesting I also have an e-watch and have the same problem
I have an IOS

I tried your instructions , but sadly no result.
Many Thanks
Lummy1945

Sent from Mail<> for Windows

[LizzyFitbit]

Hi there, @lummy1945. @SunsetRunner Thanks for stopping by to help our member.

@lummy1945 Thanks for the details provided, and your efforts while troubleshooting your Sense. I'm sorry you're having this issue and even though the phone notifications seem to work correctly, let's try reconnecting your watch to the Fitbit app :

1. Forget your Sense from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.

Once this is completed, set up your notifications one more time and try receiving a text or email to test your Sense.

[lummy1945]

Hi,

Thanks for assistance.

I deleted the fitbit app and reinstalled. Also shut down both devices several times

I now receive, news updates, and most sms and e-mails.

Success

  Thanks again

lummy1945

[SunsetRunner]

That’s awesome @lummy1945! 😃 I’m happy to hear your up and running again. 

[LizzyFitbit]

Hi there, @lummy1945 and @SunsetRunner.

@lummy1945 Thanks for taking the time to work on this matter. I'm happy your Sense is now receiving your notifications, and I hope you can keep crushing your goals.

By the way, let me invite you to our Health & Wellness board where you can make new friends, create topics and share your story. Happy stepping! 😎