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Sense won't respond to anything

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‎12-14-2022 09:27 - last edited on ‎12-15-2022 03:44 by Fitbit Moderator

‎12-14-2022 09:27 - last edited on ‎12-15-2022 03:44 by Fitbit Moderator

I bought my Sense in August and it stopped working in October.  I am trying to figure out how to get it fixed or replaced since I spent a significant amount of money on it.  I have done the basic troubleshooting to no avail.  Does anyone have any ideas?

 

 

Moderator Edit: Clarified subject

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‎12-14-2022 09:50

‎12-14-2022 09:50

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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