help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won’t restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2023 03:11

‎06-04-2023 03:11

When my Sense watched got stuck and I tried a factory reset it comes up with Data not cleared, sync &try again. 
I have gone through all the trouble shooting suggestions without success.  what else can I do?

Best Answer
0 Votes
1 REPLY 1

‎06-04-2023 10:40

‎06-04-2023 10:40

Hi @LynnePugh - remove the watch entries from the phone's Bluetooth, and remove the watch from the app.

Then logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone, also restart the watch by holding the button for 10 seconds till it vibrates.

Login to the Fitbit App and click profile photo and "+ Set up a Device" to add and install the watch.

Author | ch, passion for improvement.

Best Answer
0 Votes