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Sense won't sync SpO2 nor weather

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‎05-28-2022 18:18 - last edited on ‎05-29-2022 16:44 by Fitbit Moderator

‎05-28-2022 18:18 - last edited on ‎05-29-2022 16:44 by Fitbit Moderator

... for over a week now. No SpO2 data from watch to app. Weather will not show on watch. Tried to reboot, uninstall reinstall, re-setup, change settings...but these issues persist. Continually disappointed in Fitbit & having tried to "upgrade" to one of the more expensive and "better" watch options plus started Premium service. Nothing Premium about it 😕

 

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‎05-29-2022 16:43

‎05-29-2022 16:43

Welcome to the Fitbit Community, @NickiM206.

 

I’m sorry to hear about the issues you experienced with your Fitbit Sense. Thank you for the time you spent trying to get them resolved.

 

If you haven't done so, please follow our recommendations to resolve difficulties with SpO2 data in this article in the menu "Why didn’t I receive SpO2 data?".

 

In addition, please check if there is any pending SpO2 app update:

 

  1. Open the Fitbit app, tap the Today tab > your profile picture > your device image.
  2. Tap Apps
  3. If an app has a pending update, you'll see an Update button next to its name. Tap it to update the app.

 

Regarding the issue with the weather, please visit this article, open the menu "How do I set up and troubleshoot apps on my Fitbit device?" and follow the instructions.

 

Hope this helps.

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