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Sense won't sync and keeps saying an app is required

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‎05-13-2021 09:34 - last edited on ‎05-18-2021 15:13 by Fitbit Moderator

‎05-13-2021 09:34 - last edited on ‎05-18-2021 15:13 by Fitbit Moderator

It is saying I app is required. I have had it in sync/connected since I got it a couple weeks ago. Today it will not sync. I DO have the app on my phone. I have followed all instructions to reconnect. Nothing has been successful.

?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-18-2021 10:10

‎05-18-2021 10:10

I feel your pain. I've been Downloading and Deleting the Fitbit app from my Hubby's Samsung Galaxy 9 for the past 3 hours. The Sense won't connect to the phone. The error message "an app is needed this" WAS coming up. NOW, The phone won't even recognize the Sense device. Does anybody on the Community Forum have any suggestions? The device had been running great until 3 days ago! 

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‎05-18-2021 15:51

In response to barbaravault

‎05-18-2021 15:51

Hi @Clevercowgirl6. Welcome to the Community Forums.

 

Thanks for bringing this to our attention, as well for troubleshooting your Sense prior to posting. I understand how you're feeling about not being able to sync your watches. Even though you've tried some steps, please give one last try to the following in the given order:

 

  1. Remove your Sense from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your Sense.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Sense, tap Replace Device and follow the on-screen instructions.

 

If by any chance you keep getting the same message, take a screenshot of it and attach it to your reply so I can investigate on my end.

 

Hope this helps.

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‎11-24-2021 13:49

In response to LizzyFitbit

‎11-24-2021 13:49

I just got a new sense fitbit, it won't connect in Bluetooth for calls,I get message App is needed ,when I go to app in phone an do the test call, I get message ,Something is wrong with connection, I have done the things you mentioned above, without any luck  ,please help

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‎11-28-2021 11:30

In response to Goffjr

‎11-28-2021 11:30

Hi @Goffjr. Welcome on board.

 

Thanks for letting me know about your Sense, and for trying the steps shared in my post. Because your post didn't mention, may I know if you've also exhausted the troubleshooting steps described in this help article? If you've tried that but the issue persists, please take a screenshot and attach it to your reply. Also, let me know the model and OS version of your phone. These details will help me to investigate on my end.

 

See you around.

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