02-08-2023
12:32
- last edited on
02-10-2023
07:52
by
MarreFitbit
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02-08-2023
12:32
- last edited on
02-10-2023
07:52
by
MarreFitbit
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Fitbit Sense keeps loosing connection to app. Can’t sync. I’ve tried all of the fixes and none work. I will never buy another Fitbit. This is my second one. The first one also had problems. The only reason I have this one is because it was a gift.
Moderator Edit: Clarified subject
02-08-2023 20:12
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02-08-2023 20:12
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Hi @Whippoorwill - you might be able to resolve it, most likely a phone setup problem if you provide more details.
Author | ch, passion for improvement.

02-10-2023 07:54 - edited 10-18-2024 07:59
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02-10-2023 07:54 - edited 10-18-2024 07:59
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Hi there, @Whippoorwill. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand how you must be feeling. @Guy_ Thanks for trying to help!
Please note the disruption with the Fitbit.com site and Fitbit services has been resolved. You should now be able to log into your account, sync and check your information.
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02-12-2023 06:16
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02-12-2023 06:16
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Ditto. Third or fourth time in as many weeks. I am not going to spend another five hours trying all the suggestions to solve including unpairing, turning on and off(phone app and sense) and deleting the app. Is it a ploy to push us to premium? It is sending me to another companies product.
