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Sense won't sync anymore

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‎10-16-2023 10:34 - last edited on ‎10-16-2023 10:42 by Fitbit Moderator

‎10-16-2023 10:34 - last edited on ‎10-16-2023 10:42 by Fitbit Moderator

My sense won't sync with the app anymore I have to keep restarting my Fitbit and phone to get it to work. Extremely aggravating!!

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎10-16-2023 10:44

‎10-16-2023 10:44

Hello there, @Kay242. Welcome to the Fitbit Community Forums. Thanks for taking the time to troubleshoot the issue with your Sense before reaching out. I understand how you must be feeling. 

To better assist you, please confirm if you've tried all steps provided here Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-16-2023 11:28

In response to MarreFitbit

‎10-16-2023 11:28

I've already done all these options/directions and Nothing!!

Very frustrating!

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‎10-16-2023 17:39

In response to michael628

‎10-16-2023 17:39

Hi there, @michael628. Welcome to the Fitbit Community Forums. Thanks for your time in trying to troubleshoot the issue before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-17-2023 00:05

In response to michael628

‎10-17-2023 00:05

How old is your phone?

Frustratingly, my Sense would not work consistently until I replaced my 2019 phone with a 2023 device. 

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‎10-17-2023 02:26

In response to MarreFitbit

‎10-17-2023 02:26

Well I finally gave up. I bought an Apple Watch. I’m tired of these issues. 
please let your senior management know, the issues this fall have been awful. Too frustrating. 

Best Answer

‎10-17-2023 03:37

In response to KarimaK

‎10-17-2023 03:37

I just got sent round in circles by Google One support, eventually directing me back to the Sense help pages which were useless in resolving my issue. For some reason my watch had dozens of exercise icons. Not an earth-shattering problem, just an irritation I wanted rid of. 

Ended up doing a factory reset and starting again. 

Sigh. I don't know what Fitbit were doing with these devices, the troubles have been more than they're worth. 

And Google Support makes a chocolate teapot look useful... good luck with your over-priced, closed source device. (Apple have their flaws.)

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