help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't sync anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2023 12:32 - last edited on ‎02-10-2023 07:52 by Fitbit Moderator

‎02-08-2023 12:32 - last edited on ‎02-10-2023 07:52 by Fitbit Moderator

Fitbit Sense keeps loosing connection to app. Can’t sync. I’ve tried all of the fixes and none work. I will never buy another Fitbit. This is my second one. The first one also had problems. The only reason I have this one is because it was a gift. 

 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎02-08-2023 20:12

‎02-08-2023 20:12

Hi @Whippoorwill - you might be able to resolve it, most likely a phone setup problem if you provide more details.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-10-2023 07:54 - edited ‎10-18-2024 07:59

In response to Guy_

‎02-10-2023 07:54 - edited ‎10-18-2024 07:59

Hi there, @Whippoorwill. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand how you must be feeling. @Guy_ Thanks for trying to help! 

Please note the disruption with the Fitbit.com site and Fitbit services has been resolved. You should now be able to log into your account, sync and check your information.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎02-12-2023 06:16

‎02-12-2023 06:16

Ditto. Third or fourth time in as many weeks. I am not going to spend another five hours trying all the suggestions to solve including unpairing, turning on and off(phone app and sense) and deleting the app. Is it a ploy to push us to premium? It is sending me to another companies product. 

Best Answer