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Sense won't sync properly after updating my Android phone

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‎12-10-2023 15:46 - last edited on ‎12-11-2023 03:25 by Fitbit Moderator

‎12-10-2023 15:46 - last edited on ‎12-11-2023 03:25 by Fitbit Moderator

Since I upgraded my Google pixel 6 to Android 14 a few days ago I am having trouble syncing my sense to the Fitbit app. Everyday I have reboot my phone, turn the bluetooth off and on, uninstall and reinstall the app, and reboot my sense and then I am lucky it works. I have to do this everyday.  Is there a solution. This is so frustrating.

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-10-2023 13:40

‎12-10-2023 13:40

Couple of times a week I have to reboot my sence to m are it synce  with ny android phone. Any suggestions 

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‎12-10-2023 16:10

‎12-10-2023 16:10

I’ve been having issues as well. Mine keeps disconnecting to the Bluetooth. Have to forget device and then repair several times a day. Seems others have been having lots of issues since most recent update. 

Best Answer

‎12-11-2023 06:05

In response to angiemellon1

‎12-11-2023 06:05

I think we are all experiencing Bluettoh sync issues, especially since the Fitbit v4 app update. But for me and many others these issues started a few months before the v4 app update. It would certainly be nice to know if the Fitbit app dev team is aware and if they are working on a fix.

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‎12-15-2023 07:36

In response to Harv81

‎12-15-2023 07:36

I called fitbit a thru helped me fix my watch seems to have worked the last few days I have not needed to resync

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