Sense won't sync with phone

[FitbitUser118]

My new sence never communicates with my phone 

Moderator Edit: Clarified subject

[Guy_]

Try turning Bluetooth off/on

Then

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle

it should say "a moment ago"

[USAF-Larry]

Could you provide a few more details on the problem, @FitbitUser118?  Such as the model of phone, and the version of the Fitbit app you are using? Were you able to complete the Setup process of the Sense on the app?  By "never communicates", do you mean it does not sync?

[WilsonFitbit]

Hello @FitbitUser118 Welcome to the Community Forums! @Guy_ @USAF-Larry It's nice to see you around and I appreciate your input!

@FitbitUser118 I was informed by the Support Team that you contacted them and that they are working on your case. I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions. 

Have a wonderful day! 

[FitbitUser118]

Sence is still not working. I want a new one asap. I have called and
called no luck in helping me.

[WilsonFitbit]

@FitbitUser118 Thanks for your reply! 

I got in contact with our Customer Support Team and they mentioned that you contacted them yesterday and they mentioned they have provided a resolution for your case. Since you have contacted them, I recommend replying back to your case if you need further assistance or if you have additional questions about the outcome of your case. 

See you around. 

[FitbitUser118]

Thanks again for your help with this issue. I hope my new Fitbit will be
wonderful.
Thanks again

[WilsonFitbit]

@FitbitUser118 It's been a pleasure! 

I hope you can continue tracking towards your fitness goals soon. 

Have a nice day!