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Sense won't track floors

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‎12-02-2020 11:52 - last edited on ‎12-06-2020 12:49 by Fitbit Moderator

‎12-02-2020 11:52 - last edited on ‎12-06-2020 12:49 by Fitbit Moderator

My fitbit isnt regristrating any floors what so ever this has been for a good few days now ive looked thru the app to see if i need to click on something to do ut but i cant find anything just wandering what us going on thank u

 

Moderator Edit: Clarified subject

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‎12-06-2020 12:59 - last edited on ‎09-03-2024 17:01 by Fitbit Moderator

‎12-06-2020 12:59 - last edited on ‎09-03-2024 17:01 by Fitbit Moderator

Hi @Angeltina. Welcome on board.

Thanks for sharing that your Sense isn't tracking your floors and for the steps tried on your own. Just to confirm, are you able to see the floors on the Today app of your watch? Or is your watch having issues to sync? Please make sure your watch and the Fitbit app are updated to the latest version. Once that is done, I'd suggest to perform a restart, sync with the Fitbit app and check your data one more time.

I'll look forward to your reply.

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