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Sense won't track my heart rate variability

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‎02-18-2023 17:21 - last edited on ‎02-19-2023 03:34 by Fitbit Moderator

‎02-18-2023 17:21 - last edited on ‎02-19-2023 03:34 by Fitbit Moderator

Six month old Sense reported HRV daily for first two months, then started missing some days which increased to no reports at all for the last three weeks. I reset the Sense to factory specs, deleted and re- installed the Fitbit app on my iPhone and paired the two . I had hoped this might reactivate the HRV function. It has not. HRV function I believe is required to track AFib episodes to determine the length and severity of the abnormal heart rhythm.

Any suggestions will be most welcome.



Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-18-2023 20:15

‎02-18-2023 20:15

Hi @Tormar - if the watch has been factory reset and is still not working right it can be replaced where you bought it under warranty.

Author | ch, passion for improvement.

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‎02-18-2023 21:32

In response to Guy_

‎02-18-2023 21:32

Thanks for the thought. I’m likely going to do that.

T

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‎02-19-2023 03:36 - edited ‎10-18-2024 08:28

In response to Tormar

‎02-19-2023 03:36 - edited ‎10-18-2024 08:28

Hi there, @Tormar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. @Guy_ Thank you so much for your advice!

I've seen you did contact our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎02-21-2023 11:32

In response to Guy_

‎02-21-2023 11:32

Thanks. I’m thinking of doing just that.
T

Sent from my iPad
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