Sense won't track my sleep

[Aprilsnow29]

I bought my sense last week and it automatically tracked my sleep for 2 days (although the sleeping start time is wrong but then It still tracks) and then it stopped tracking after that. Before using sense , I was using charge 3 and it has no problem tracking my sleep. Please help.

Moderator Edit: Clarified subject

[SKay77]

I came here for the same reason, but mine has successfully tracked my sleep for months then just stopped two nights ago. 😕

[SKay77]

This was supposed to be a reply to the post about Sense not tracking sleep. Oops

[Gr4ndp4]

Hi, @Aprilsnow29, welcome to the community, you may find this article of interest How do I track my sleep with my Fitbit device? . If you are still stuck please post here again.

Cheers

[Aprilsnow29]

Hi, I've been using the original band of the fitbit sense. It is still not
automatically tracking. When I wear it, it is tight enough on my wrist and
not loose.

I've tried restarting my sense, and it's still not tracking my sleep

[Gr4ndp4]

Hi, @Aprilsnow29, is everything else on your "Sense" working normally? do you see the flashing green LED on the back of your device?

Let us know.

Cheers

[Aprilsnow29]

Yes the red and green light both flashing. Other functions are working
fine, only sleep tracking is weird. First two night it tracks that I'm
sleeping at a specific time but I wasn't sleeping yet. I was only wearing
it and went to bed 30mins later but it says I'm sleeping from the time I
wear the watch.

[Gr4ndp4]

Hi, @Aprilsnow29, further to my earlier post there's quite a long section in this article What should I know about Fitbit sleep stages? about why you might not be seeing the sleep data. If you are a restless sleeper this may have an impact. May I suggest you bear these points in mind and give it a few more days?

Cheers

[ValerieGay]

I hope @Aprilsnow29 doesn't mind me joining in.  I have the same problem, except it's been a problem for many months. 

I've contacted customer service chat 2 or 3 times, with very frustrating outcomes.  I was told exactly what you've said here.  I've never felt the issue has been completely addressed.  I even took a photo of the Sense on my wrist, asking if I'm wearing it right and more importantly, asking if perhaps my arm is too thick.  Does it have more problems with heavier people?

[Aprilsnow29]

Hi I don't mind you joining in. So your Sense hasn't been tracking your
sleep for so long ?

[Gr4ndp4]

Hi, @ValerieGay I do not think weight has any effect on sleep tracking, HR tracking does as does restlessness and movement. With reference to HR, tracking remember that if you have a tattoo or scar in the wrist area where you wear your device it will struggle to measure HR. 

Cheers

[Heather-S]

@Aprilsnow29 @ValerieGay @SKay77 Have you tried uninstalling the Fitbit app from your phone and reinstalling?  I would also try deleting the Sleep tile from the Fitbit app and readd it back. See if any of that helps.

[SKay77]

So, I ended up just turning my sense all the way off and restarting it, and it did track my sleep again last night. (:

[ValerieGay]

Yes, and i wear it constantly except for charging and showers.  I'm not a restless sleeper,  though I may turn from one side to the other once or twice.  No scars.  No tattoos.

I've read the articles.  I've sought help.  I've pretty much given up, but i really want it to work. 

[ValerieGay]

I've tried the tile, have not tried deleting the app.  I'll try that.  Thank you.

[ValerieGay]

You can turn it off? Commence experimentation! 🙂

[Aprilsnow29]

So now, the tracking time is weird. I reach home around 8pm and took fitbit
sense off my wrist and went shower and did my stuff and around 1130pm I
wear it again to sleep until 6am. It tracks me sleeping from 8pm to 6am.
But I only slept at 1130pm.