Sense won't track sleep stages

[Healthyhabit]

Fitbit sense is not showing ANY REM or DEEP sleep for over a week now. It shows light sleep and awake. I have literally tried everything except a complete reset. I even tried my husbands fitbit versa during sleep and it showed all sleep stages. Grrrr. I'm getting frustrated please help. Thanks.

Moderator Edit: Clarified subject

[cayliffe]

I have the same problem and have done a full reset. Thinking I might return it.

[LizzyFitbit]

Hi there, @Healthyhabit. @cayliffe Welcome on board.

Thanks for the details provided, as well as the troubleshooting steps tried prior to posting. I'm sorry for the inconvenience experienced with your Sense. I understand that you've tried some steps, but just to confirm, make sure the following factors that prevent you from receiving sleep stages don't apply to you:

• If you slept in a position that prevented your Sense from getting a consistent heart-rate reading or wore it too loosely.
• If you used the Begin Sleep Now option in the Fitbit app.
• If you slept for less than 3 hours.
• If your watch's battery was critically low.

That being said, please force quit the Fitbit app, reboot your phone, restart your watch one more time, wear it about 2-3 finger widths above your wrist bone to sleep and sync it once you're away to check your details.

Hope this helps.

[cayliffe]

I returned it and bought a different brand. Could not get any timely
support.

[LizzyFitbit]

Hi there, @cayliffe.

Thanks for keeping me posted. I'm sorry for the experience that you've had with your Sense, as well as our Support team. Every feedback shared in the forums never goes unnoticed as it helps us to evaluate our products, features and services, and make sure we're delivering what our members need. Your comments are truly appreciated and you're always welcome back to the Fitbit family.

See you around.