Sense won't turn back on

[RyleyI]

I've hadthe Sense for 5 days, everything has been great. Setup went good. No issues at all, until today. My phone wouldn't sync with Sense. I restarted the app, nothing. Restarted bluetooth, nothing. Shutdown the sense, it won't start up. It was at 85% power at shutdown and seemed to be working fine except for sync. Now it appears to be dead. 

I left message with Fitbit help, but what can be done, it's got one button, other than pressing that.... ?

Moderator Edit: Clarified subject

[RyleyI]

I finally got it to start. Seems to work fine now. Hate the thought of turning it off again. 😕 No idea what the problem was.

[LizzyFitbit · Accepted solution]

Hi @RyleyI. Welcome to the Community Forums.

Thanks for your efforts and I'm glad that your Sense turned back on. While this shouldn't happen again, I'd recommend restarting your watch to refresh its performance. Please monitor its behavior and don't hesitate to reply back if the issue persists.

Have a good day.

[RyleyI]

Thanks, I'll definitely do restarts. Not crazy about the button, but I've
gotten used to it and seems to work fine. Guess I just wasn't able to hit
the sweet spot long enough to start.

[asabol]

How do you turn it on/off? My watch had medium batgery level and I tried switching the clock face and then it wouldn't connect to my Bluetooth. The screen now will not come up, it's just either black or with yellow glitchy lines on it. I have only had this watch since Thursday and so far am not impressed with the $360+ I spent on it.

[RyleyI]

Hold the button for at least 10secs till screen goes dark and keep holding till you get the Fitbit logo again. (I think, haven't tried it yet )

[LizzyFitbit]

Hi @RyleyI, it's good to see you again. @asabol, welcome on board.

@RyleyI, that's great news and I'm sure you'll get used to your Sense in no time. Thanks for also for helping other members, you rock!

@asabol, I'm sorry for the experience that you've had. I understand where you're coming from about this situation and I've contacted our Support team to forward your post, but I was told that you already have a case created. Your case is under review and they'll get in touch with you via email shortly.

See you around.