Sense won't turn on or charge

[Ghac66]

How do I go about returning a defective watch, I’ve only had it 6 months and it won’t charge (I even bought a new charger to see if that was the problem).  I tried to “chat” with customer service, but it isn’t available. Losing faith in Fitbit.  TIA

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Ghac66  you need to work with support to see what's happening and they will guide you through the process. Try the phone feature to get them. Chat is available when someone is around to help you. https://myhelp.fitbit.com/s/support?language=en_US 

[Ghac66]

Thank you, I’ll try it now!

[Guy_]

Hi @Ghac66 - it may not be a watch problem. If you have properly cleaned it check the charge cable they are often the cause, see cleaning details in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Ghac66 · Accepted solution]

Thanks for the reply’s! I thoroughly cleaned the contacts on the watch (I did it one other time, to no avail) and it came back to life.  Not sure if it was the two charging cables I tried before or not, but as they say “third time is a charm”! The third cable, or the cleaned prong contacts did the trick.  I appreciate the help! Again, thank you!