Sense won't turn on or charge

[pr434445]

Sense (initial version) is completely dead.  Side buttons not responsive. Not taking a charge.  Cleaned ports, got ert today, but nothing more than using it during swimming.  Thoughts?

Update: Sorry, should say it got wet today....

Moderator Edit: Clarified subject

[Guy_]

Hi @pr434445 - unfortunately the seals on some watches are not so robust and can deteriorate over time and once water gets in (it suddenly stops) it may no longer work.

If it gets hot when charging stop immediately.

If it's under warranty, 1 to 2 years depending on country, it can be replaced.

[pr434445]

Thank you Guy_.  I know this one had some waterproofing to it, but maybe this last time was the last draw.  Appreciate your response.  

[LizzyFitbit]

Welcome to the forums, @pr434445. @Guy_ Thanks for stopping by to help our friends.

@pr434445 Thanks for the details provided, and for the steps that you've tried prior to posting. I'm sorry you're having this experience. Before anything else, I'd like to clarify that the Sense is water resistant up to 50 meters. While there are different factors that affect this resistance, we recommend following the tips described here to clean and care for your watch.

Additionally, please make sure to exhaust all the steps described in this help article, as they have helped other members. Afterward, please monitor your device's behavior to see if the issue has been resolved.