Sense won't turn on or charge

[louisekerrigan]

My Fitbit has turned off by itself and the screen is black. When I go to charge it it’s not charging nor turning on. I have tried holding down the button for over 20 seconds and nothing. It’s completely dead, I don’t know what’s happend!!? 

Moderator Edit: Clarified subject

[Guy_]

Hi, The battery is probably flat, and can get flat quickly under certain circumstances, and your charger is faulty or connection is dirty.

Check the watch holes and charger pins are clean How do I clean my Fitbit device? 

Also check the 4 pins are equally prominent and located, and try plugging the cable into the computer.

You may need to get a replacement charge cable under warranty, they aren't always very robust.

[MarreFitbit]

Hi there, @louisekerrigan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. 🙂 If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you.