Sense won't turn on or charge

[Sivgu]

Jag har en Sense klocka denna går nu ej att ladda. Urtavlan är helt svart. Händer inget när laddaren appliceras.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Sivgu, welcome. Try a normal reset, squeeze the side button for about 20 seconds and release it when the Fitbit logo appears. After a further 30 seconds or so the clock screen should reappear. If this fails and you can still sync your watch with the Fitbit app on your phone sync by dragging your finger down the "Today" screen on the app and when the green progress bar is complete note the state of charge. If it is very low and you have been charging your device you need to investigate why it's not charging. There are a lot of posts on this issue but briefly, you need to examine the 4 little pins on the charging cable puck to ensure they are all slightly proud and free (they are spring-loaded) If they are not in good order talk to "Customer Support" using the chat facility or phone for prompt response with a view to getting a replacement cable under warranty Alternatively you can buy a replacement cable at modest cost from Amazon. You should also consider cleaning the back of your "Sense", I use rubbing alcohol with a cotton wool swab and a cotton bud the detail the contact points that take the charging cable pins.

If you are able to change the clock face installed on your Sense from the Fitbit app on your phone try another clock face but choose a Fitbit-designed clock face.

If it's not a charging issue you should talk to "Customer Support".

I hope this helps.

Cheers