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Sense won't update

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‎06-06-2023 12:01 - last edited on ‎06-07-2023 04:56 by Fitbit Moderator

‎06-06-2023 12:01 - last edited on ‎06-07-2023 04:56 by Fitbit Moderator

My sense new update will not install, it keeps telling me to try again, which I have done multiple times, any help tips would be appreciated


Moderator Edit: Clarified subject

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‎06-06-2023 20:40

‎06-06-2023 20:40

Hi @ikkombo - if your watch is working normally otherwise it is not necessary to install the update which may bring new problems.

Unless there is a reason to install it check what the update does to your watch before trying to install it.

Author | ch, passion for improvement.

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‎06-07-2023 04:58

In response to Guy_

‎06-07-2023 04:58

Hi there, @ikkombo. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. @Guy_ Thank you so much for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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