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Sense won't update

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‎01-24-2024 19:03 - last edited on ‎01-30-2024 09:27 by Fitbit Moderator

‎01-24-2024 19:03 - last edited on ‎01-30-2024 09:27 by Fitbit Moderator

My fitbit sense will not update no matter how many times I have tried. I have tried from different phones, WIFI and Bluetooth, resetting fitbit, restarting phone, deleting fitbit sense and adding it new again and nothing seems to work. Help!

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-24-2024 20:05

‎01-24-2024 20:05

Hi @ArabellaElfie - if the watch is working there is no need to update.

If you have problems with the new V4 Fitbit App, updating the watch won't help.

Have a look at the issues with the app first.

Author | ch, passion for improvement.

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‎01-30-2024 09:32

In response to Guy_

‎01-30-2024 09:32

Hi there, @ArabellaElfie. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Sense is not updating despite all the steps you've done so far. We'll do our best to help you with this. @Guy_ Thanks for your help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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