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Sense wont set up

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‎03-31-2022 12:20

‎03-31-2022 12:20

I'm trying to set up my Sense but the fitbit app keeps searching but doesn't find it...keeps asking me 'is my Sense powered on'?

 

I've removed my Versa 3 from my fitbit app and tried setting up on both my phone and tablet. Switched off and on numerous times and switched Bluetooth on and off several times too. 

 

Can someone please help? It's driving me mad! Thanks 

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3 REPLIES 3

‎03-31-2022 12:26

‎03-31-2022 12:26

@Trowsdalefamily Welcome to the Fitbit community.

 

By "switching off and on numerous times" are you referring to your Sense or your phone?

 

Are you able to do a restart by long pressing the side button?

Best Answer

‎03-31-2022 12:27

In response to eezeepee

‎03-31-2022 12:27

Hi!

 

I've turned both my phone off and on again and long pressed the button on the side but it's just not doing anything 🤔

Best Answer

‎03-31-2022 14:29

In response to Trowsdalefamily

‎03-31-2022 14:29

@Trowsdalefamily You have to long press for about 9 seconds or so. The screen will turn off, almost like an old TV with a link, and it'll restart. 

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