help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense wristband keeps coming loose

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2022 07:14 - last edited on ‎01-09-2022 17:02 by Fitbit Moderator

‎01-09-2022 07:14 - last edited on ‎01-09-2022 17:02 by Fitbit Moderator

Bought two Sense watches for myself and my wife. On hers, one of the strap attachments keeps coming loose. On close inspection, the plastic clip on one side is missing its spring, so it doesn’t stay in place and the band slips out. This seems like a clear defect since the watch is only 2 weeks old. Is this covered under a warranty?

 

Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-09-2022 09:27

‎01-09-2022 09:27

Hi, @Kenfbell , welcome to the community, Fitbit's warranty excludes accidental damage, I recommend you talk to "Customer Support" here Use the chat facility or phone for a prompt response. Good fortune.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes