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Sense wristband opens too easily

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‎11-04-2020 00:30 - last edited on ‎11-05-2020 10:56 by Fitbit Moderator

‎11-04-2020 00:30 - last edited on ‎11-05-2020 10:56 by Fitbit Moderator

Hello,
I have a problem with the strap on my new Fitbit Sense. Both the original silicone bracelet and the replacement metal bracelet can be opened very easily with the movement of the arm alone. I have already almost lost my watch several times. The new locking system doesn't seem to work very well, because the button 'opens' as soon as you move your arm. Not ideal for a sports watch. What solution do you suggest?

 

Moderator Edit: Clarified subject and updated label

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‎04-06-2021 10:37

‎04-06-2021 10:37

I get a regular buckle band. Never had that problem. 

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