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Sensors not working on 18month Sense

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‎07-01-2023 07:38 - last edited on ‎07-01-2023 11:34 by Fitbit Moderator

‎07-01-2023 07:38 - last edited on ‎07-01-2023 11:34 by Fitbit Moderator

So was sat down with my partner who moved from fitbit to garmin last year and she asked me what my resting HR was....I looked at my sense and it wasn't recording HR. Thought it odd, opened the app and found that it hasn't been recording since last Monday, 26th. Took off the device and saw no lights on any of the sensors,  so no HR, no sleep temp, skin temp, nothing.  Steps and time and all that basic stuff working but sensors seem dead.

Have charged, soft reset, hard reset and factory reset...nothing, anybody any clues on this????

 

Moderator edit: clarified subject.

 

Thanks

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‎07-01-2023 20:51

‎07-01-2023 20:51

Hi @Baldylocks - your watch is damaged. How does your wife like her watch. It is sometimes good to have same makes/models to compare results.

Author | ch, passion for improvement.

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‎07-02-2023 03:48

In response to Guy_

‎07-02-2023 03:48

She loves her garmin....and now I'm pretty envious 

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