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Settings menu on Sense is not working nor showing up

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‎01-09-2024 03:59 - last edited on ‎01-10-2024 04:01 by Fitbit Moderator

‎01-09-2024 03:59 - last edited on ‎01-10-2024 04:01 by Fitbit Moderator

Hi,

I got issues with my settings menu not working anymore.

The icon is gone and I just see the text.

If I tap on it it just says settings and the watch freezes.

I already tried re-installing the watch face, I rebooted the watch multiple times, I tried re-syncing and I checked that the settings menu is installed (which it is).

Is there any way to factory reset the watch without the settings menu or force to re-write the firmware?

Thank you

Moderator Edit: Clarified subject

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‎01-09-2024 06:20

‎01-09-2024 06:20

I am having the exact problem. I have reset the watch several times. Everything else I tap on works except settings. It freezes the whole watch.  Please advise as to how to fix this. Thanks 

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