Skin temperature

[rickarkg]

I have reset my Fitbit and my skin temp monitor is still not working! 

[Guy_]

Hi @rickarkg - just to be sure this is something that is measured overnight only. You can't get an instant reading and it only shows deviation from a baseline.

Also after syncing it is not immediate as it has to be calculated and downloaded, that being said there can sometimes be issues with the app.

If it is not showing after a few days, try logout of the app, [for android clear the storage cache and force stop it]  and login again and check the next day.

If none of that works chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Kokobean07]

My skin temp hasn’t worked in 4 nights. 

[Guy_]

Hi @Kokobean07 - you may see it hasn't worked, though try the following

• Logout of the Fitbit App
• Clear the storage cache and force stop it [and swipe off]
• Restart both watch and phone
• Login to the Fitbit App and go to the home screen without closing the app
• Click on the sync popup and wait for any prompts to pair and link
• sync again

It might not recover past nights information but may work again - it should be noted skin temp is normally recorded every minute and only shows a single calculed value for the night.

[Kokobean07]

Thanks I will try. I’m not sure though clear cache from phone or Fitbit?

[Guy_]

@Kokobean07  - it is the Fitbit App if you have Android phone.

[Kokobean07]

I have an older iPhone. 

[Guy_]

@Kokobean07- logout and restarts may be sufficient.

[Kokobean07]

It worked! I have temp this morning. Thank you!

[Guy_]

@Kokobean07- thanks for the feedback