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Sleep stages are not recorded-Sense

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‎06-24-2022 08:30 - last edited on ‎06-29-2022 13:46 by Fitbit Moderator

‎06-24-2022 08:30 - last edited on ‎06-29-2022 13:46 by Fitbit Moderator

My full sleep data is not being displayed. 8 days now with no full reporting.  Just simplified data.  Seems like this was issue with Fitbit app back in Feb, but was resolved.  I’ve done the gamut of logging in and out. Connecting, disconnecting, reconnecting Bluetooth.  Uninstall app then reinstall and finally remove device from app, factory reset of Watch and the n reinstall  and set up watch again with no luck.  Any suggestions??

 

Moderator edit: updated subject for clarity

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‎06-29-2022 13:44

‎06-29-2022 13:44

Thank you for visiting the Fitbit Community, @Cougar8.

 

I’m sorry to hear that you are having difficulties to track your sleep data with your Fitbit Sense. Your time while dealing with this situation is highly appreciated.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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