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Sleep stages stopped working-Sense

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‎11-06-2021 07:16 - last edited on ‎11-24-2021 16:02 by Fitbit Moderator

‎11-06-2021 07:16 - last edited on ‎11-24-2021 16:02 by Fitbit Moderator

Bought sense last week and sleep tracked properly for three days which shows data in a graph but all of a sudden the graph is v different and does not show deep sleep, awake times or rem but just shows vertical lines. What’s wrong. I made no changes for this to suddenly stop not was an update done. It’s been three days with no data. 

 

Moderator edit: updated subject for clarity

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‎11-24-2021 16:01

‎11-24-2021 16:01

Thank you for visiting the Fitbit Community, @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

In this case, I would recommend visiting this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

 

In addition, you can restart your Watch by following these steps.

 

Hope this helps.

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