Snore report does not exist

[edgegirl]

I have tried contacting support and looking online. I recently tried using the snore detect and I do not get a report. Never shows up.  Cannot click on restorative in the sleep section.  premium. Batter full.  Mic on. Snore detect on. Wear it to bed every night. It’s frustrating. The screen shots I am seeing don’t even look like mine.  Don’t see the “tiles” marked snore at all. Can anyone help? Thank you. 

[edgegirl]

I definitely don’t have that app version. Hmm how do I check that?    This is what I see

 

[edgegirl]

Sorry I just checked in the App Store and updated to 4.32. Not sure what it was before. Still looks the same though. 

[Rge]

That is your watch firmware version.

On the Today screen, click on the gear at top right, scroll down and click Help, it should show you the app version

[edgegirl]

Yes. I’ve done that. I turn it on at night. See nothing in morning.  Nowhere that says it’s a report. 

[edgegirl]

Yup.  Have done that and turned on Snore detect but in the morning there is nowhere that I see the report. 

[Rge]

Did you find your app version?

[edgegirl]

RGE, yes I found it and do have the current version 4.32. Even weird also is that I don’t have a gear in right top corner. ??? I clicked on my initial in a circle and that’s where I found it. I feel my screen is not like everyone else’s. lol it’s becoming comical. 

[Rge]

It sounds like something is definitely different on your app. 
Sorry,  I don’t know what to try next. 
I haven’t used the snore detect feature in a long time, but I’ll try it tonight and see what I get and let you know if it’s maybe not working for any one any more.

[edgegirl]

Oh thank you. That’s so nice of you.  I never used it before and just thought I’d try it. I appreciate your help if it’s no trouble. 

[Rge]

No problem. I gotta sleep any way!

[LZeeW]

@edgegirl   You have your profile picture, not a gear icon, because you moved from a Fitbit account to a Google account.  I also want to add that if you tap the three dots, then Enable snoring, you get results the next morning.

@Rge  Thank you for adding the screenshots.

[edgegirl]

No unfortunately that is what I have been doing and I do not get it the next morning. 

[Rge]

@edgegirl 

Well I tried the snore detection last night but I also don’t see a report anywhere on the app this morning. 
I guess it’s an app problem?

Sorry

[edgegirl]

Well thank you so much! At least I know now it’s not just me.  I’m letting this go. lol  it’s one more thing I’m not crazy about with this app but this mystery is solved. Thanks again. 

[Rge]

You’re welcome.

i agree with you. Every time there’s an app update something doesn’t work.

[edgegirl]

That’s the truth. I resisted switching it to google till now afraid of what more would go wrong.  Thanks again! Appreciate it. Happy Holidays!

[Rge]

Merry Christmas😊