12-05-2024 09:42
12-05-2024 09:42
I have tried contacting support and looking online. I recently tried using the snore detect and I do not get a report. Never shows up. Cannot click on restorative in the sleep section. premium. Batter full. Mic on. Snore detect on. Wear it to bed every night. It’s frustrating. The screen shots I am seeing don’t even look like mine. Don’t see the “tiles” marked snore at all. Can anyone help? Thank you.
12-13-2024 15:24
12-13-2024 15:24
I definitely don’t have that app version. Hmm how do I check that? This is what I see
12-13-2024 15:27
12-13-2024 15:27
Sorry I just checked in the App Store and updated to 4.32. Not sure what it was before. Still looks the same though.
12-13-2024 15:28
12-13-2024 15:28
That is your watch firmware version.
On the Today screen, click on the gear at top right, scroll down and click Help, it should show you the app version
12-13-2024 15:29
12-13-2024 15:29
Yes. I’ve done that. I turn it on at night. See nothing in morning. Nowhere that says it’s a report.
12-13-2024 15:30
12-13-2024 15:30
Yup. Have done that and turned on Snore detect but in the morning there is nowhere that I see the report.
12-13-2024 15:32
12-13-2024 15:32
Did you find your app version?
12-13-2024 15:37
12-13-2024 15:37
RGE, yes I found it and do have the current version 4.32. Even weird also is that I don’t have a gear in right top corner. ??? I clicked on my initial in a circle and that’s where I found it. I feel my screen is not like everyone else’s. lol it’s becoming comical.
12-13-2024 15:48
12-13-2024 15:48
It sounds like something is definitely different on your app.
Sorry, I don’t know what to try next.
I haven’t used the snore detect feature in a long time, but I’ll try it tonight and see what I get and let you know if it’s maybe not working for any one any more.
12-13-2024 15:53
12-13-2024 15:53
Oh thank you. That’s so nice of you. I never used it before and just thought I’d try it. I appreciate your help if it’s no trouble.
12-13-2024 15:55
12-13-2024 15:55
No problem. I gotta sleep any way!
12-14-2024 04:02
12-14-2024 04:02
@edgegirl You have your profile picture, not a gear icon, because you moved from a Fitbit account to a Google account. I also want to add that if you tap the three dots, then Enable snoring, you get results the next morning.
@Rge Thank you for adding the screenshots.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
12-14-2024 06:01
12-14-2024 06:01
No unfortunately that is what I have been doing and I do not get it the next morning.
12-14-2024 09:17
12-14-2024 09:17
Well I tried the snore detection last night but I also don’t see a report anywhere on the app this morning.
I guess it’s an app problem?
Sorry
12-14-2024 09:20
12-14-2024 09:20
Well thank you so much! At least I know now it’s not just me. I’m letting this go. lol it’s one more thing I’m not crazy about with this app but this mystery is solved. Thanks again.
12-14-2024 09:31
12-14-2024 09:31
You’re welcome.
i agree with you. Every time there’s an app update something doesn’t work.
12-14-2024 10:10
12-14-2024 10:10
That’s the truth. I resisted switching it to google till now afraid of what more would go wrong. Thanks again! Appreciate it. Happy Holidays!
12-14-2024 12:10