Sp02 from Sense doesn't sync

[Bluezeto]

Hi, my health metric didnt read SpO2 metric, but on my sense always update. It was stop from Jan 10 until now. The mesage appearNo data, and now the message showed an instruction to download spo2 clock face and spo2 tracker app. I have both. And still working until now. Every night SpO2 recorded, and in the morning the result appear. But why not connect to The Health Metric?

Moderator edit: subject for clarity

[Guy_]

You could try restarting your watch to make sure its working as well as possible.

[WilsonFitbit]

Hello @Bluezeto Welcome to the Community Forums! @Guy_ Thank you for your input! 

If the SpO2 appears as installed on your Sense, please try to remove it and add it back. To remove it, please do the following: 

1.With your watch nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Apps.
3. In the list of apps installed on your watch, find the app you want to remove and tap it. You may have to swipe up to see some of the apps.
4. Tap the app > Remove.

To install it back, please see the instructions here. 

Let me know how it goes. 

[Bluezeto]

Hi @Guy_  and @WilsonFitbit 

Thank you for your advise. I already tried to restart my sense, remove from my phone, and installed back. But still doesn't work.

And today based from your advise, I remove the SpO2 Tracker, sync with my phone, to make sure it was uninstall. Then I reinstall the SpO2. And still no progress. On the Health Metric no data at all, the message showed nothing. Only remark to download the clock face and download SpO2 Tracker, which i already have. The same goes to the mindfulness as well, i did it every night, but in the morning when i sync with my phone, not connected. Any advise?

[ColbyP]

Mine is doing this same thing! 

[WilsonFitbit]

Hello everyone @ColbyP Welcome to the Community Forums! 

@Bluezeto I’ve created a support case on your behalf. You should receive an email from Customer support. Note that they may take a bit long to get back to you due to recent events affecting our operations. Otherwise, you can contact them directly and mention them that a case was created for you, so they can look into it and assist you from there. 

@ColbyP Have you tried the troubleshooting steps suggested above to see if that works for you? 

I look forward to your response. 

[Bluezeto]

Hi @WilsonFitbit thank you very much. I received notification on my email, now i am waiting the feedback from the customer support. Fyi, i tried again this morning, and result were the same. Hope the customer support team can fix it.

[Bluezeto]

Hi @WilsonFitbit , just want to give you quick update. Now is working, maybe the customer support team did it. But only record the latest update which last night. Meanwhile from Jan 10 until yesterday no data at all. But its ok for me, as long as keep going like this. Thanks man!

[WilsonFitbit]

@Bluezeto I'm glad to know that the difficulty is now resolved and I apologize for the experience! 

I also hope you can continue tracking without any inconvenience. 

Have a great day!

[Leonelsun]

Hi,

I have the same problem. No data on fitbit app since a week ago. I have reinstalled the app already, changed Sp02 clock face too. What should I do more?

[LostScientist42]

Hi @Leonelsun. I had the same problem and reinstalling didn't fix it either.

What did fix it was a solution that @Guy_ posted in a similarly named thread to clear the cache of the Fitbit app. I also did a reset of my phone and Fitbit Sense after. The unrecorded data remains lost but the Health Metric tile has begun updating again.

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

[SunsetRunner]

I have had the same problem for the past week. I have the Sense and am operating on an IPhone. I’ve done all the suggested steps and not no avail. 

suggestions?

[Bluezeto]

I am facing the same problem again, not sync again from last week..

last problem worked since i ask customer support to help, but now same problem occur again 😭

[Guy_]

There may be an issue with IOS, probably best to contact Fitbit Support directly. They may be able to help you.